Support

How to get help in v1.0

Import To Planner v1.0 does not include SLA-backed email or in-app ticketing support at this time.

Until dedicated support is available directly in the app, use this repository’s GitHub Issues to:

• Report bugs in the hosted or self-hosted application.
• Suggest documentation corrections for these guides.
• Share product feedback.

Open a GitHub Issue

Please include steps to reproduce, expected behaviour, and screenshots where helpful. Do not post secrets, tenant identifiers, or production CSV files in public issues.

Hosted vs self-hosted

If you use the MHCG LTD-hosted service at https://app.importplanner.app, we maintain the application and these public guides.

If you operate a self-hosted deployment, your organisation is responsible for installation, identity configuration, upgrades, and internal user support. See Self-hosted for operator guidance.

Future dedicated support

Dedicated end-user support channels may be considered for a future release (for example v1.1). No channel or date is promised in v1.0.